Mrs Catherine Knight
Director of Care Services (Registered Manager)
I am the Director for the delivery and operational management of our Care Service, and have vast experience as a direct care worker, senior positions and other managerial roles within Social Care. I am the organisations Registered Manager and it is my role to ensure quality is present in your care and support, and moreover, the happiness felt from you, and the better quality of life that you or a loved one may lead. I am passionate about co-participation and client led interventions, ensuring that it works for you.
A primary provision for us is accommodating individuals who are in receipt of Direct Payments. We have our very own patented model of care which will assist you with the uptake of such provision, where you can be in the driving seat of your own care, without the necessary hassle of taking on board employer status. Bearing this in mind, our model is unlike to any other registered Agency or Provider, as we tailor each package of care, regardless of age, disability, or the sizing of each solution, we will provide the Personal Assistants who you require. We will oversee their management and ongoing retainment, whilst remaining responsive to your individual needs.
Domiciliary Care - Adults
We are a provider of Domiciliary Care for adults in Wales. Registered and regulated by the Care Inspectorate Wales, we have a robust person-centred approach even if Direct Payments aren’t suited, we then have this framework as a safety net. Furthermore, we are only too familiar with unflexible, rigid support which in a real world, doesn’t correspond with the client in a positive manner, as many individuals are stuck to timings, number of visits, and often there are pools of staff used, rather than a familiar few. We don’t take this view, and instead, even if not in receipt of Direct Payments, your care which would’ve otherwise been referred to as ‘home care’ or ‘dom care’ as slang words, this just means there has been a service level agreement between ourselves and the purchasing authority or third sector, where we have been requested to deliver, with astounding practice and professionalism, the care and support deemed necessary by your social worker, or other healthcare professional.
Overnight Support - Waking and Sleep-in
We provide overnight care and support for those who are in need of the supervision throughout the early hours, where many main organisations have closed for the evening, and other services are running an on-call provision. We can accomodate for every need which is deemed as required for these periods, and we afford the service using two separate pathways. One option is if the individual care needs aren’t prolific, or there is no serious threat to safety of others and the individual, but perhaps physically disabled and requires a drink, use of the toilet etc. then this would ordinarily be met by having a carer sleep-in at the service users home. This means they are then paid a flat surcharge, and can be awoken up to three times, before it would be a requirement to have a waking carer. In the instance of having a waking carer, is purely for the difference of them working night shifts, rather than throughout the day time. It is their role like a sleep-in staff member, to assist with any needs and requirements throughout the night. Although to example the kind of support offered to this extent, would be someone who is frequently waking, the carer is awake for longer than 30 minutes at any given time, and their sole purpose is to protect the safety, integrity and lessen a persons vulnerability throughout the night.
Some individuals who would be deemed complex or challenging, may have a combination of both provisions, even more so, the more complex and specialised the client’s needs become. We have a measurement risk tool analysis which aides ourselves and other social care practitioners to place the correct level of care in place.
Sitting / Be-friending Service
We specialise in the unique provision of a sitting and befriending service, where someone may not have clinical or social care needs, but become rather anxious if left for long periods of time whilst their loved ones seek respite or other sources of alone time, depending on the presentation. We also encounter individuals who purposefully choose to have this service as a resource and affordable solution to lonliness and isolation, especially when someone may go from being totally independent and leading an active life, to the sudden realisation of needing some help and these are times when our loved ones can and are more likely to feel isolated and depressed. That said, to combat this and ensure we offer some useful resource, we have this service to offer individuals if they want a friend who is not necessarily going to invade their privacy, nor blur the boundaries, but someone to talk to, to have keep them company, and above all, its providing support in the most person-centred way possible.
As a provider we can support individuals who require a period of respite from their otherwise informal set-up, so that they can feel they have received a holiday or period of time where their care needs are not at the forefront of any relationship, rapport or engagement. That said, many individuals may be too ill to go on holiday, yet their spouse, child or other carer informally, needs a period of time to accomodate a specifically booked holiday service and need to ensure that this means, during the time they are going to be away, they havent got any worries or concerns from back home, because there would’ve been suitable arrangements made to ensure there was adequate support put into place to enable them to have quality time with individuals they may not often get to see. Whilst on the other hand, from a client perspective, it can also be a period of repreve especially if they have the individual informal carer around the clock, every week, day in day out. Yet it is positive to provide such provision as it enables independence from both sides.
Lived in Care Support & Specialised Care Provisions
We as an agency can ensure that you are either assisted to live in your own home with support from a lived-in support network. Alternatively, we have opportunities where service users can take advantage of receiving our support through semi-independent provisions such as combined support homes. In this instance whether tailored to you, or you become part of a pre-existing setup, your care will be in and around the mechanism of day to day life, and will uphold each principle associated with independent living. This is not a care home or residential setting.